Email Center

Every outgoing email the portal sends, what triggers it, and who receives it.

15 email types
Sent from support@triosolarpower.com

Onboarding

Everything that fires when a new rep submits the onboarding form.

Welcome to Trio

0 sent

Branded welcome email: what emails to expect (Gusto, Monday, RepCard, portal invites), master partners, and key links.

The new rep
Onboarding form submitted

New Onboarding Request (Internal)

0 sent

Full submission details so admins can start the onboarding checklist.

Jake, Jess, Justin (+ Ty for Network teams)
Onboarding form submitted

New Team Member Alert

0 sent

Heads-up that a rep joined their team, with contact info.

The rep's team manager
Onboarding form submitted with a team selected

Installer Onboarding Request

0 sent

Request to add the rep to the installer's portal, with license and contact details.

Installer partner contacts (CPTL, Axia, Lunex) + internal
Sent manually by an admin from the Onboarding page

Daily Onboarding Report

Pending, in-progress, completed, and new onboarding submissions.

Jess
Scheduled daily

Project Updates

Pipeline milestone and health notifications.

Install Scheduled / PTO Celebration

Congratulations email with customer, market, installer, system size, and the milestone date.

Closer and setter on the deal
Project stage changes to Install Scheduled or PTO

Install Scheduled / PTO Admin Alert

Clean summary of the project that hit the milestone.

Jake
Project stage changes to Install Scheduled or PTO

Stuck Project Alerts

Table of their stuck projects with stage, reason, and days inactive.

Team managers
Daily — stuck projects with no update for 5+ days

Justin Revive Report

Newly stuck and newly revived projects, plus full stuck/revive lists on the weekly send.

Justin
Daily and weekly

Recaps & Reports

Recurring performance summaries.

Weekly Recap

Company-wide sold, installed, PTO, pipeline, upcoming installs, closers/setters, and stuck projects.

Jake
Weekly

Divisional Weekly Report

Division KPIs, team breakdown, closers/setters, upcoming installs, and stuck projects.

Division leaders (e.g. Burke division)
Weekly (Sunday)

Blitz

Blitz registration and travel communications.

Blitz Registration Confirmation

Event, location, dates, role, and travel/housing details.

The registrant
A blitz registration is created

New Blitz Registration Alert

Attendee contact info, role, and flight/housing needs.

The blitz manager
A blitz registration is created

Pay & Commissions

Payroll communications sent from the Payroll page.

Pay Stub Email

Weekly pay summary with the pay stub PDF attached.

Individual rep
Sent manually from the weekly payroll report

Bulk Payroll Email

Same pay summary sent to every rep in the selected week.

All reps paid in the period
Sent manually from the weekly payroll report